Frequently Asked Questions
Everything you need to know about shopping with ARC Asian Grocers.
How do you ensure the freshness of your produce during shipping?
We use temperature-controlled packaging and express shipping for all perishable items. Our team hand-picks every item to ensure only the highest quality produce reaches your doorstep.
What are your delivery zones and shipping costs?
We currently ship nationwide. Shipping costs are calculated at checkout based on weight and destination, with free standard shipping available on orders over $75.
Do you offer authentic imported brands from specific Asian countries?
Yes, we specialize in authentic products from Japan, Korea, China, Thailand, and Vietnam. We work directly with reputable importers to ensure all items are 100% genuine.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or expired, please contact us within 24 hours for a full refund or replacement.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.